Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

92%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"While preparing for the procedure isn't the most pleasant experience, everything else about this colonoscopy was excellent. The entire staff was pleasant, responsive, and very nice to work with. Two thumbs up!"

"There was an urgency to my having a colonscopy and endoscopy due to a lab report. Dr. Mo and his team, in spite of being booked, worked me in within 4 days to complete these tests. I cannot say enough about how wonderfully I was treated, attended to and follow thru. The people I dealt with were superb! Bless you."

"I was very impressed with the individual attention I received before and after my procedure. The staff made me feel like I was their ONLY priority and went over and above to make sure I was comfortable and understood all procedures. Better treatment than any hospital I have every been in!"



"The entire staff is outstanding. They really take care of you and answer all questions."

"The 2 nurses that helped prep me for the procedure were awesome, as well as everyone else. They really showed me they cared about my health and kept my spirits high while explaining everything very well. I wish I remembered their names but they along with everyone else involved were just awesome. I would definitely recommend this facility to anyone who needs this procedure."

"I was very impressed with the awesome people that staff this facility. What a great team you have there."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.