Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

93%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The entire staff is outstanding. They really take care of you and answer all questions."

"This was my 3rd procedure. I had 0 side effects. No pain great endoscopy center. Please don't change anything. Thank you Dr. Atia and staff."

"Overall great experience with all those that I had contact with, thank you very much."



"Excellent facility, doctors, nurses and staff."

"I had good experience. I want to thank all that has anything to do with my percedure."

"I would like to thank everyone who was involved in caring for me . They all were very helpful and compassionate."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.